Knowledge management is a critical business process that formalizes the management and use of an enterprise's intellectual assets, promoting collaboration and integration to capture, organize, access, and utilize information assets. However, many companies underestimate its importance, often recognizing the need for knowledge management only when data loss or critical information is at risk. To maximize the value of knowledge management, it should be cemented as a central part of how the business runs, providing benefits such as employee access to needed information in less time, improved collaboration, comprehensive training material, and enhanced customer experience. With the right knowledge management solution, businesses can unlock vast benefits, including boosting productivity, improving teamwork, driving value, and fostering a corporate culture of continuous learning, ultimately leading to employee retention, streamlined processes, reduced expenses, and increased competitiveness.