Company
Date Published
Author
Tariq Khan
Word count
992
Language
English
Hacker News points
None

Summary

An industry-defining evolution is underway in B2B, with sales shifting from relational to online, and nearly every B2B purchase starting with site search. The simultaneous rise of AI and machine learning-led technology is transforming the B2B ecommerce landscape, enabling intelligent search that enhances the customer journey with improved relevance, accuracy, and personalization. As a result, 86% of B2B organizations say they're ready to adopt AI-enabled search solutions to drive online sales, but are they truly ready for AI? With digital maturity, specialized skill sets, and infrastructural groundwork helping pave the way, every B2B organization can get there, but needs an AI-ready strategy. The key areas include mindset, infrastructure, data management, and employee training. AI is not only a customer-facing technology but also helps make better business decisions through sophisticated data analytics. With customer expectations rapidly shifting towards personalized results, businesses that align their search strategies with these trends are more likely to satisfy customers and drive sales. Ultimately, the adoption of AI is no longer a futuristic vision but a present-day imperative for B2B organizations.