The technology revolves around chatbots and other entities that people can converse with as if they're talking to a human. The AI in the background processes, makes sense of, and responds remarkably well to human language in a natural conversational manner. Conversational AI platforms are transforming the ways humans interact with retailers and other use cases, providing online personal assistants to help shoppers get through the purchasing stage. Ecommerce sites are grabbing onto this technology to optimize the customer journey, offering conversational experiences that are becoming increasingly mainstream. The market for conversational AI is expected to top nearly $14 billion by 2025. Conversational AI relies on machine learning, human speech recognition technology, natural language processing, and natural language understanding to analyze user interactions and refine their response-generation capabilities. These technologies enable computers to understand language subtleties and variations, allowing computer software and applications to be more accurate in responding to spoken commands. The final step of a conversational AI system is completing the interaction loop by delivering the generated response to the human companion. Conversational AI tools such as chatbots have become ubiquitous in the customer-service industry, providing personalized support, efficiently resolving queries, and juggling a large volume of self-service customer interactions. Major ecommerce platforms are using conversational AI models to handle inquiries and answer FAQs, improving customer-support workflow efficiency and customer satisfaction. Virtual assistants can perform a wider range of tasks and offer more-personalized recommendations, enabling them to simplify tasks and enhance the user experience in various industries such as healthcare, travel, and financial services.