Video chat can enhance customer service by providing face-to-face interactions and demonstrations, making it easier for customers to understand product usage and troubleshoot issues. Streaming videos can create buzz around new products and provide valuable marketing opportunities. Top-level video support allows for real-time expert assistance, while video libraries make FAQs more engaging and informative. Agora.io offers a cost-effective and easy-to-integrate solution for businesses looking to incorporate video into their customer service strategies.