Enhancing PyCascades Code of Conduct Hotline with Nexmo Voice API

The PyCascades Code of Conduct Hotline has been enhanced to improve its functionality and user experience. The hotline now features an auto-recorded call, automatic logging of activities in Google Spreadsheets, and a more personalized approach for staff members joining the conversation. The enhancements were made possible by integrating Nexmo Voice API and Zapier, which enabled the creation of a custom web service to receive and process calls, as well as automate tasks such as sending notifications and recording conversations. The hotline now also includes features like hold music, greeting messages, and the ability to download recordings after the conversation is completed. These enhancements aim to improve the overall experience for callers and staff members, making it easier to report code of conduct issues and maintain a welcoming environment for attendees.