Building Twilio’s next-generation Conversations API for chat (and whatever comes next)

The next-generation Conversations API for chat from Twilio is designed to provide a more flexible and user-friendly experience for developers. Building on the success of their IP Messaging API, which has seen tens of millions of monthly active users, the Conversations API aims to unlock creativity in building connected experiences with APIs. The goal is to ensure that businesses don't confine their customers to siloed chat solutions, but rather offer a multichannel conversational experience that meets evolving consumer preferences. With new features like states and timers, improved client-side SDKs, HIPAA compliance, and multichannel features like native group texting, the Conversations API is designed to support cross-channel messaging and reduce development time. By treating every channel as equal and providing a Conversation Resource that connects participants across different channels, Twilio aims to future-proof applications and user interactions with their business.