Revitalizing the Twilio Experience in Brazil, France, Germany, Japan, and the UK

Twilio is revamping its customer experience in several countries, including Brazil, France, Germany, Japan, and the UK. To improve the product experience, Twilio is conducting research with customers to understand their use cases and pain points. The company is launching a direct line of communication between product experts and customers through its Customer Research Community, where users can provide feedback on new designs and functionality in exchange for compensation. Customers who join the community will have one-on-one access to product experts, hands-on usability testing, and the opportunity to shape the program with their candid feedback. The community is open to both existing Twilio customers and potential partners interested in collaborating on future products.