Developer Spotlight: Neeraj Chaudhary, Symbl.ai

Neeraj Chaudhary, sales solutions engineering Lead at Symbl.ai, is working to democratize conversational tech by designing and building solutions that make collaboration effortless at scale. With a 14-year tech journey, he has worked on various projects in NLP and conversational intelligence space, including designing an app that uses Twilio's APIs and products like Twilio Flex to automate the process of analyzing video communications with customers. Chaudhary praises Twilio's APIs for their clarity and ease of use, which enabled him to build a contact center agent dashboard with high flexibility for enterprise use cases in just three and a half days. He highlights Twilio Flex as a highly customizable platform that provides both convenience and flexibility, making it an ideal solution for businesses looking to create a custom-to-order platform. With multiple projects in the works, Chaudhary is excited to continue learning about conversational intelligence and taking his customer-centric approach to the future of conversational tech.