Build a Call Overflow System with Twilio Studio and Serverless

Twilio Studio is a stateful visual workflow builder that allows users to build interactive voice response (IVR) systems with ease, handling incoming calls and storing patient data in a database for review and follow-up by healthcare professionals. A cloud-based IVR system can be built using Twilio Studio and Twilio Serverless, simulating the functionality of an Electronic Health Record (EHR). The system prompts patients for information, stores their responses in a simulated EHR, and sends the data to Airtable via a Twilio Serverless function. The prototype is designed for healthcare systems struggling with call overflows, providing a solution to improve patient engagement and experience.