Building AI with MongoDB: Conversation Intelligence with Observe.AI

Observe.AI is an AI-powered platform focused on improving contact center performance through live conversation intelligence. Founded in 2017, the company has raised over $200 million and serves more than 300 organizations across various industries. It uses advanced AI/ML techniques such as transformers, transfer learning, and gradient-based optimization for natural language processing tasks like text classification, intent recognition, summarization, and question answering. The platform also extends to speech processing with automatic speech recognition and sentiment analysis capabilities. Observe.AI utilizes MongoDB's developer data platform to store and process large volumes of unstructured data from millions of support touchpoints daily.