How we built a "game changing" AI assistant feature

In a recent development, an AI assistant has been created that can automatically provide various useful incident response data points upon request. This feature is called Assistant and is part of a new product powered by AI technology. The project lead for Assistant, Charlie Revett, shares insights into the process of building this innovative tool, including timelines, challenges faced, and learning prompt engineering while developing it. For more information on Assistant, listen to the related podcast episode or read the blog post about it.