Incident management really can be for everyone

Incident management tools are not limited to technical issues and engineering teams, as they can also benefit non-technical departments and situations beyond just technical incidents. These tools provide a space for collaboration on various issues, including genuine or planned events, and help coordinate responses, assign tasks, and give updates. Examples of such use cases include data breaches, product launches, routine maintenance, and even load testing. By democratizing the use of incident management across an organization, companies can improve efficiency, save time, and better protect their customers.