Sam Willis, Product Designer at incident.io, shares his favorite memory of the company's On-call launch and highlights the collaborative design process across the business. He values the "Make it magic" principle and is proud to have worked on the logo. Sam enjoys the extra long weekends benefit and finds drama in the deal channels on Slack. His advice for candidates interviewing is to emphasize projects with quick turnaround times or trade-offs. The Design team at incident.io collaborates closely with other departments, and Sam would like to join the Technical Support team for a day. He believes companies need reliable incident management tools to manage incidents effectively and gain insights into time spent on them. Looking forward, Sam is excited about enhancing On-call's Insights feature.