How we approach integrations at incident.io

Incident.io focuses on integrating with existing tools rather than building additional functionalities into their product. Their guiding principle is to be a hub for incident management across various teams, but they acknowledge that they don't own every step in the process. They have chosen not to build their own on-call paging system, tracking follow-up actions tool, or post-incident documentation solution, as these are already solved problems by other companies. Instead, they integrate with popular tools like PagerDuty, Jira, and Notion. The company believes that integrations help them meet customers in the middle and improve overall incident management processes.