A new channel per incident – helpful or harmful?

The use of Slack channels for incidents has been a topic of discussion, with two main approaches being considered: creating a new channel for each incident or using a central, long-lived channel to respond to an incident. While the former approach provides clarity and easy context loading, it can lead to more channels being created and potentially overwhelm Slack admins. The latter approach keeps all information in one place but may result in a noisy main channel and require stakeholders to join other teams' channels. Both approaches have their merits, and the choice between them depends on an organization's specific needs and preferences.