A platform team's debt trap: how to conquer day 2 operations

Day 2 operations are a critical yet often overlooked phase of a platform capability life cycle that occurs after the initial deployment and setup. These ongoing operations and maintenance tasks include implementing security patches, bug fixing, integrating user feedback, and optimizing performance. Effectively managing this operational burden is crucial for platform teams to continually deliver value to their organization. Poor or non-strategic bets on platform capabilities can lead to a significant challenge for these teams as they impact their ability to prioritize and balance immediate needs with long-term goals. Strategically leveraging managed services and vendor engineering can help offload operational burdens, allowing platform teams to focus on core business objectives.