How Voice Technology Creates a More Accessible World [7 Ways]

Voice technology has significantly impacted the enterprise sector by enabling contact centers to analyze customer interactions and creating meeting transcripts automatically. With 99% of respondents in the State of Voice Tech 2022 report indicating that voice technologies will be a significant part of their future plans, it's clear that this technology is here to stay. One often overlooked aspect of voice technology is its ability to improve accessibility and information access for everyone, particularly those who may have difficulty using computers or smartphones. In this blog post, we outline the top 7 ways in which voice tech supports accessibility and inclusion today. 1. Text-to-Speech: This feature turns written words into spoken language, helping people with vision problems read text on screens more easily. Ebook apps often include features that read books aloud to users, making it possible for those who are blind or have low vision to enjoy these works even if an audio version of the book doesn't exist. 2. Voice Interface Systems: Voice interfaces like Alexa and Google Home provide alternative ways to interact with technology by allowing users to ask questions in spoken language and receive audible responses. This can be particularly helpful for those who have difficulty using visual interfaces due to visual impairments, cognitive issues, or age-related challenges. 3. Smart Home Technology: Voice-controlled smart home systems enable people with mobility impairments to easily control their homes from a distance. These systems often work in conjunction with voice interface systems like Alexa and Google Home, allowing users to perform tasks such as turning lights on and off, answering the doorbell without needing to get up, opening and closing blinds, and calling for help in an emergency. 4. Real-Time Captioning and Transcription: Voice technology can be used to provide real-time captioning and transcription services, making it easier for people with hearing impairments or those who prefer written communication to follow along during conversations or presentations. This technology has improved significantly in recent years, moving towards end-to-end deep learning systems that offer nearly limitless options for implementation. 5. Voice Recognition and Control: Voice recognition technology allows users to interact with devices using spoken commands instead of relying on touchscreens or keyboards. This can be particularly helpful for individuals with physical disabilities who may have difficulty using traditional input methods. 6. Language Translation: Voice-enabled language translation services make it possible for people who speak different languages to communicate more easily, breaking down barriers and fostering greater understanding between cultures. 7. Accessibility Features in Mobile Apps: Many mobile apps now include accessibility features such as voice commands, text-to-speech options, and compatibility with screen readers, making them more accessible to users with disabilities. Overall, these seven use cases demonstrate how voice technology is creating a more inclusive and accessible world by providing alternative ways for people to interact with devices, consume information, and communicate with others.