Deepgram Partners with Genesys to Power Conversational AI and Next-gen Contact Center Experiences

Deepgram has partnered with Genesys to integrate its industry-leading speech-to-text (STT) technology into the Genesys Cloud platform, enabling users to test and utilize Deepgram's services in their contact center environment. The integration allows Genesys customers to power next-generation conversational AI solutions, improving customer experiences, enhancing operational efficiency, and achieving substantial cost savings. Through this strategic partnership, businesses can leverage the advanced speech recognition technology offered by Deepgram, revolutionizing their contact center operations and providing exceptional customer experiences.