Making Storytelling a Part of Your Product Documentation

Patricia Boswell, Staff Technical Writer at Google since 2004, has been instrumental in supporting content creators across the organization. Her journey into tech writing began with her study of English literature and early adoption of personal computers. She emphasizes storytelling as a means to facilitate better communication and collaboration in product development. Boswell sees tech writers as non-sales sellers who find the middle ground that will appeal to developers by bringing out the story behind every product. She encourages everyone in tech to make storytelling a part of their skill set because with it, collaboration on any kind of product becomes easier and more productive.