Behind the Innovator: Mike Heinen, Customer Platform Operations, Cengage

Mike Heinen, the customer platform operations manager at Cengage, an education and technology company, discusses his experience in managing Apache Cassandra environments and overseeing the digital transformation of the company from physical textbook learning to digital content creation. He highlights the importance of working closely with engineering teams to solve problems and emphasizes the value of having a trusted partner like DataStax for expertise and support. Looking ahead, Mike's vision is to establish Cassandra as a platform-as-a-service (PaaS) at Cengage, ensuring that issues are detected before they impact application teams.