Anonymity and Abuse Reports

On May 7, 2017, Matthew Prince, CEO of Cloudflare, addressed feedback from an article published by ProPublica that criticized the company's handling of abuse reports. As a result, they decided to update their abuse reporting system to allow anonymous reporting for threats and child sexual abuse material. The changes are expected to be implemented by the end of the week. Prince explained Cloudflare's role as a network provider rather than a hosting provider and discussed how their abuse handling policy has evolved over time. He acknowledged that they had made mistakes in the past but were committed to improving their processes. The company remains firm on its belief that it is not their role to make determinations on what content should be online, leaving those decisions to law enforcement, legislatures, and courts.