What is a toll-free number? [2024 Guide]

Toll-free numbers are phone numbers that users can dial without incurring charges for the call. These numbers are often used by organizations to connect with customers and provide information over the phone. There are three types of toll-free numbers: standard toll-free numbers, international toll-free numbers, and universal international freephone numbers. Standard toll-free numbers are set up within a specific country and only people from that country can dial the number for free. International toll-free numbers are accessible within the same country they're designated for, while universal international freephone numbers are reachable internationally but have limited coverage. Vanity toll-free phone numbers are 1-800 numbers that spell out a word, phrase, or acronym chosen by the organization and can bring more value than initially meets the eye due to increased brand recognition, accessibility, and customer loyalty.