HIMSS 2023: New patient expectations and AI’s evolved role were the focus

HIMSS 2023 highlighted the severe staffing shortages in healthcare, with over 100K nurses leaving the field and 800K planning to do so. This has led hospitals and healthcare systems to focus on improving patient outcomes while dealing with these challenges. Digital technologies are seen as crucial for this, but simplifying their usability is the next challenge. Patients want digital channels, even in rural areas, as well as low-tech options as a fallback. Alternative paths of patient communications, such as text messaging, can help address issues like patient churn, missed appointments, and care plan adherence.