What is knowledge-centered service? | Algolia | Algolia

IT service desks are under increasing pressure due to digital transformation projects. Many support organizations struggle to provide adequate IT support to their employees. To streamline support processes and improve service levels, many service desk managers are turning to a knowledge-centered-service (KCS) approach. KCS involves sharing and refining knowledge on an ongoing basis. The benefits of KCS with customer support include faster resolution times, improved service delivery, and increased likelihood of cases being resolved the first time. Creating an effective knowledge base takes time but using the KCS method can help maintain it so that it's always up to date. Algolia's advanced search API is ready to help on both counts by providing a reliable search functionality with proven algorithms, integrations, and UI libraries.