Embracing remote-first: how we communicate and collaborate at Ably

Ably, a company that began working remotely due to the Covid pandemic, has discovered that a remote-first approach is well suited and a key driver to their success. They have shared their remote-first guidelines and tips, emphasizing the importance of balancing asynchronous and synchronous communication. Asynchronous communication allows for efficient functioning on a large scale by leaving a trail of documentation and decisions that recipients can review when available. Tips for excelling at asynchronous communication include assuming low context, being clear when articulating ideas, organizing content, over-communication, and making sure synchronous work is impactful. The company also highlights the importance of choosing the right channels and tools for communication and collaboration. Through their experience as a remote-first company, Ably has learned valuable lessons and continues to iterate and grow its guidelines and resources.