Save your engineers' sleep: best practices for on-call processes

The text discusses the challenges of on-call rotations in technology companies and provides solutions for optimizing the process. It highlights issues such as trigger-happy alerts, poor alert quality, and lack of visibility into who is responsible for handling alerts. To address these problems, the author suggests treating alerts as code, using percentiles over averages, documenting each alert with playbooks, leveraging Prometheus Alertmanager, utilizing PagerBeauty to show on-call rotations, automating all pages, conducting routine tests, and implementing an incident management framework. These strategies aim to improve the reliability of the alert system, reduce false alarms, enhance visibility into ongoing incidents, and streamline the overall on-call process for both employees and customers.