Launch Week Day 5: Impersonation

WorkOS has introduced a new feature called impersonation that allows support teams to troubleshoot issues effectively and securely without needing screen sharing or shared login credentials. This free feature enables support personnel to view exactly what users see, while excluding sensitive data. Impersonation is secure by default, requiring justifications for requests and emitting events upon occurrence. It's an opt-in option for users and can be globally toggled on or off in the WorkOS dashboard. The feature is available immediately to all WorkOS users who are using Sessions.