Introducing Custom Channels in Conversations

Vonage has announced the introduction of Custom Channels, a new feature that allows developers to create custom integrations with various channels using custom events. With this feature, developers can send and receive data between their applications and other platforms, such as messaging platforms, emails, or payments, using a standardized format. The feature is available through Vonage's Conversations API and Client SDKs, and provides an efficient way to integrate different services into conversation experiences. To use Custom Channels, developers need to define a custom event type, send the event with relevant data, and receive the event on their application's RTC event_url. Additionally, push notifications can be sent for mobile apps running in the background, allowing users to receive notifications about incoming custom events.