A Developer’s Primer on AI Terminology

This summary provides an overview of the key concepts related to AI in customer communication tech, including bots, artificial intelligence, machine learning, and virtual assistants. Bots are automated tools that use decision trees to complete tasks, but do not learn or improve on their own. Artificial intelligence is used in these systems through techniques such as statistical models and neural networks, which enable them to make accurate guesses and predictions. Machine learning is a key component of AI, allowing systems to improve over time with more data. Virtual assistants like Alexa and Siri combine multiple services and use natural language understanding to provide a unified interface to customers. The goal of developers in this space is to balance the hype surrounding new technologies with their actual capabilities and to think ahead to how they can be used to build revolutionary customer communication systems.