Building a Resilient Voice Agent: A Guide to Failover Systems

The global consumer population is expected to be predisposed to "telephonobia" (fear of phone calls) with over half of them being affected, making it essential for businesses to find alternative communication methods. Vonage's AI Studio offers a solution by allowing users to build outbound telephony chatbots in an intuitive no-code/low-code platform. The platform enables users to trigger an outbound call from their agent and send a follow-up SMS message and email when the call is unsuccessful. To create an outbound telephony chatbot, users need to have a Vonage Developer Account, Node.js, Postman, Ngrok, and a Vonage API account. The chatbot can be triggered using a POST request, and users can also create a Node application to handle failed calls and send follow-up messages via SMS or email. This solution provides a seamless customer experience that adapts to the preferences of modern consumers.