Add Video Capabilities to Zendesk With Vonage Video API

The following is a neutral, objective, and interesting summary of the provided text: Building an integrated video call system with Zendesk using Vonage Video API allows customers to have a richer customer experience. The integration involves several components: the server-side application, which handles requests and updates the ticket; the client-side applications for both the support engineer and the customer; and the Vonage Video API, which enables video calls and recording functionality. The system includes features such as session creation, video publishing, screen sharing, and recording with automatic upload to an AWS S3 bucket. An event-driven architecture allows the server to receive notifications when an archive is uploaded to the S3 bucket, enabling dynamic handling of recordings and their upload to Zendesk tickets for both parties to access later. The integration enables a more engaging support experience by incorporating video calls into the ticketing system.