Twilio Video update: Twilio Video’s journey continues, bringing the human touch to your customer engagement experience

Twilio Video will continue as a product with ongoing investment and development to enhance customer engagement by enabling businesses to embed video calling into their unique customer experiences. The decision was made after extensive feedback from customers emphasizing the importance of video in delivering personalized, high-quality customer engagement experiences. Twilio's strategic vision is to be one platform for every customer interaction and deliver personalized engagement for its customers. Expect new features and improvements that will enhance the usability and functionality of Twilio Video, focusing on making it easier to integrate Video calling into customer engagement experiences and extracting data to optimize these experiences.