Live Translation with Twilio and OpenAI’s Realtime API

Twilio and OpenAI have collaborated to integrate OpenAI's Realtime API into Twilio's platform, enabling live voice translation in contact centers. This integration aims to provide automated multilingual support without requiring human translation, improving customer service for a global audience and reducing operational costs of providing multilingual support. The new CodeExchange sample app offers a working implementation of bidirectional voice language translation between a caller and a contact center agent. Twilio Flex and OpenAI Realtime can now support customers from any language background, offering a more inclusive, efficient, and cost-effective customer experience.