Twilio Frontline – the digital relationship builder – is now in Public Beta

Twilio Frontline, a digital relationship builder, is now available in Public Beta. It's a mobile-first application for iOS and Android that helps sales teams and relationship managers build lasting relationships with customers over SMS and WhatsApp, while balancing personal relationships, customization, and privacy. The app combines a pre-built UI with customizable integrations and workflows to provide a secure, multichannel mobile experience for employees and their customers. It's built on the Twilio Conversations API, allowing developers to customize message routing logic, phone number proxying, templated responses, CRM integrations, and more. Frontline addresses the need for compliance, security, and customization in digital communication, making it an excellent application for large organizations needing to meet regulatory requirements. The app prioritizes user experience and sales team productivity, offering features like cross-channel support, rich media, and seamless transfers among team members.