AI in 2035: Securing the Future of Customer Engagement

The future of AI security is crucial in creating consumer trust, ensuring the safety and reliability of AI systems, and preventing potential risks and threats. By 2035, AI will have matured into deeply interconnected systems of AI agents, powering everything from autonomous supply chains and predictive healthcare to self-learning financial advisors. The Internet of Agents (IoA) poses significant challenges, including expanded attack surfaces, agent manipulation, and trust and accountability issues. To secure this future, three key pillars for securing AI in 2035 are required: trustworthiness by design, proactive risk management, and scalable observability. These principles will provide the foundation for ensuring that interconnected autonomous agents operate safely, ethically, and effectively within increasingly complex ecosystems. Organizations like Twilio and Lakera are working together to build secure solutions that redefine what is possible in AI-driven communication, while prioritizing trustworthiness, transparency, and proactive risk management.