Synergy Proves to Be the Correct Medicine for After-Hours Healthcare Service Dial-A-Doctor

Synergy Enterprise Solutions partnered with Dial-A-Doctor Australia, a healthcare service provider, to improve their after-hours medical services using Twilio Flex. The current VoIP system was inadequate, resulting in poor-quality calls and dropped connections. Synergy implemented a custom call flow structure, location-based IVR, ticketing system, and additional features to address these issues. Since the implementation, Dial-A-Doctor Australia has seen improved call quality, reduced dropouts, and enhanced support from Synergy. The partnership has enabled the company to deliver better customer experiences and empower their teams with a more efficient contact centre. With Synergy's ongoing support, Dial-A-Doctor Australia is looking forward to expanding their services through additional channels.