Spoke Phone (UCaaS) Integration designed for Twilio Flex

Spoke Phone has integrated its Unified Communications (UC)/IP Telephony system with Twilio Flex, a cloud-based contact center platform. This integration enables seamless call transfers between Spoke Phone's IPT System and Twilio Flex, providing a unified customer experience for agents across desktop and mobile devices. With this integration, companies can gain a 360-degree view of their customers, improve business continuity planning, and stay ahead of any crisis. The integration also provides access to the Flex Directory Plugin, which lists Spoke Phone users and call queues in the Twilio Flex environment. This allows for efficient collaboration between front office and back office teams, streamlining customer service operations.