Get started with Twilio Flex in record time with Xcelerate, by Waterfield Technologies

Twilio Flex is being launched with the help of Waterfield Technologies through their new offering, Xcelerate. This solution provides pre-built functionality, implementation, and ongoing managed services to help organizations get started quickly with Twilio Flex. Xcelerate offers a range of features such as skill-based routing, pre-defined activity states, live agent webchat widget, Okta SSO, contextual callback, and canned responses. Waterfield Technologies brings 30+ years of experience in designing digital contact center solutions to the partnership, enabling developers to own their contact center roadmap and use API programmability to build on top of the pre-designed Twilio Flex environment. The solution is designed for customers who want a solid foundation to build on or prefer purchasing a pre-designed solution with ongoing contact center expertise.