Connect Twilio Flex Digital Channels to Google Dialogflow CX

This article provides a step-by-step guide to connecting Twilio Flex Digital Channels to Google Dialogflow CX, focusing specifically on SMS. The process involves setting up various accounts and installing necessary tools like the Twilio CLI and Serverless Toolkit. It then guides users through creating an agent in Dialogflow CX, testing it using the built-in Simulator, and integrating it with Flex's default SMS behavior. The article also explains how to use Studio to create a more intelligent flow for handling incoming messages and introduces Twilio Serverless functions and assets for integrating with Dialogflow APIs. Finally, it demonstrates how to update the Studio Flow JSON to connect the bot to an agent over SMS.