Acqueon Engagement Integration Designed for Twilio Flex

Acqueon Engagement Integration has been designed for Twilio Flex to provide businesses with a validated integration for outbound campaign management. The partnership between Acqueon and Twilio offers enhanced outbound operations, including leveraging the Twilio Flex programmable contact center platform for multichannel communications, supporting progressive and predictive dialing modes, enabling any Twilio Flex defined agents to participate in outbound campaigns, using Task Router and Twilio-defined skills for work distribution, adding a comprehensive set of campaign management capabilities with integrated compliance checks, and more. The integration supports various dialing modes and includes features like Configurable Call Progress Analysis (CPA) and Answering Machine Detection (AMD). Acqueon Engagement also provides an import utility, pre-built integrations, and APIs to load contacts from multiple sources.