Creating a Emergency Outage IVR Response in Twilio Studio

In this tutorial, we will create an IVR (Interactive Voice Response) system using Twilio Studio that allows customers to report outages and enables admins to manage these reports via SMS messages. The solution includes the following components: 1. An IVR system for customers to report outages by calling a phone number and entering their location and message. 2. A backend service (built with Python, Flask, and Twilio Function) that processes incoming reports and stores them in a database. 3. An SMS notification system for admins to manage the reported outages using predefined commands. By following this tutorial, you will learn how to build an IVR system from scratch and integrate it with backend services and messaging systems. This solution can be easily adapted to various use cases such as customer support hotlines or emergency response systems.