Automate Frequently Asked Questions in Multiple Languages Using WhatsApp and Twilio Studio

This tutorial demonstrates how businesses can use WhatsApp and Twilio Studio to automate frequently asked questions in multiple languages. It explains the benefits of using WhatsApp as a conversational channel, outlines two ways to communicate with customers via WhatsApp (inbound and outbound), and provides step-by-step instructions for configuring a customer care flow in English, Spanish, and Portuguese using subflows. The final result is an automated FAQ system that can be linked to the WhatsApp Sandbox phone number, allowing users to receive answers to their questions in their preferred language.