Build unified compliance for human and AI agents with Call Score API.

Symbl.ai has introduced new customized scoring features to its Call Score API, a GenAI-powered evaluation tool that assesses human and AI agents using text and voice signals. The latest addition of 'Custom Criteria' and 'Scorecards' allows businesses to define their own evaluation criteria and build comprehensive scorecards for consistent evaluations across both human and AI agents. This helps ensure high quality interactions and improved customer experiences by providing in-depth visibility into the performance of customer-facing teams. Call Score API is designed to cater to various use cases across different sectors, including recruiter efficiency, patient engagement in telehealth, product pitch assessment, sales process alignment, and cold call analysis.