How Key IVR uses speech technology to create a seamless user experience

Over 37% of the world's population has never used the internet, making online payments difficult for many individuals. Key IVR, a payment service provider, aims to make their offering as flexible and inclusive as possible by integrating Automatic Speech Recognition (ASR) technology from Speechmatics into their services. This allows customers to provide payment details through speech recognition instead of using numeric keypads on phones, which can be challenging for people with limited mobility or dexterity issues. Key IVR's collaboration with Speechmatics ensures that the ASR solution remains compliant with PCI-DSS standards and continues to improve in accuracy and quality.