Sentry Scouts: Bots — A Recap

The June Sentry Scouts Meetup focused on bots and their potential use cases in various industries. Bots can simplify processes by answering FAQs quickly, passing customers to human agents when necessary, and lightening the mood with humor. Potential use cases for bots are seemingly endless, including customer service, HR, project management, restaurant and travel reservations, and even stock trading through chatbots. Developers should consider adding personality to their bots to reinforce brand identity. Training bots is challenging but can be improved by using natural language processing (NLP) and rules-based approaches. A hybrid of machine learning and rules has shown good results in bot development.