Monitoring Twilio’s Flex Agent Desktop with Sentry

The Twilio Flex Agent Desktop is being monitored with Sentry for application observability and error monitoring, enabling developers and call center specialists to capture and resolve errors quickly. A custom Flex Plugin, flex-sentry, has been created using the Sentry React SDK to integrate Sentry into Twilio Flex. This integration allows contact center agents to provide feedback via an embedded widget, capturing user feedback and reproducing errors with Session Replay. To set up the integration, users need to have a Twilio account, install the required CLI tools, create a new profile, and test the plugin locally before deploying it to their Twilio Flex instance. Once deployed, the plugin can be enabled and verified to ensure it is working correctly, providing visibility and context for error management and support teams.