Scaling support @ Mux without getting too fishy

Scaling user support in organizations is crucial for maintaining quality while ensuring efficiency. Mux has successfully implemented this by breaking down support into microservices, which include automation, self-service options, standard operating procedures, support and insights reports, CRM internal custom application, metadata tracking, and automatic tagging. These components help streamline the onboarding process for new team members, reduce ticket volume, improve customer satisfaction, and provide valuable data to make informed decisions about product improvements.