Questions to Ask of your SaaS Provider

When considering a Software as a Service (SaaS) solution, it is crucial to ask questions about security practices, service level agreements (SLAs), and fallback mechanisms in case of service interruptions. Key points include understanding how the provider handles storage of personally identifiable information (PII), conducting regular penetration testing and security audits, obtaining relevant certifications such as SOC-2 and ISO 27001, and having a clear SLA with compensation terms for missed targets. Additionally, it is essential to discuss compatibility with on-premises or internal applications and the benefits of using a SaaS solution over building an in-house alternative.