Improving Government CX With Feature Flags

Government agencies often face challenges in providing high-quality digital services to citizens and employees. Feature flags can help overcome these obstacles by allowing teams fine-grain control over features throughout the feature lifecycle, improving service reliability and enhancing user experience. The Biden Administration's recent executive order on Citizen Experience (CX) makes the development of optimal CX a requirement for government agencies. By using feature flags, agencies can deploy updates and new features more flexibly and efficiently, ensuring that the code they roll out delivers the best impacts to users. Feature flag management platforms like LaunchDarkly have been used by Recreation.gov and the Centers for Medicare & Medicaid Services (CMS) to improve their CX efforts, resulting in increased conversion rates, faster loading times, and reduced development time.