Rakuten Group builds with LangChain and LangSmith to deliver premium products for its business clients and employees

Rakuten Group, a leading e-commerce company in Japan, has adopted AI applications to enhance its services for end users, clients, and employees. The company's comprehensive AI platform, Rakuten AI for Business, supports essential business operations such as market analysis and customer support. Leveraging critical technologies like LangChain and LangSmith, Rakuten has developed AI-powered products that benefit both businesses and its own employees. These include the Rakuten AI Analyst, Agent, and Librarian, which provide valuable market intelligence, faster customer support, and real-time documentation summarization. The company plans to distribute Rakuten AI for Business across various sectors, aiming to improve productivity by 20%.